Privacy & Cookie Policy

Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

Vanilla Panther Lda Privacy Commitment

The Vanilla Panther Lda websites (the "Site") and app (the "App") are owned and operated by NVanilla Panther Lda. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Vanilla Panther Lda at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

Consent

Your use of the Site and the App, and any disclosure of personal information via the Site or the App signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information about you

When you (a consumer and/or partner (this is what we call our sellers)) register to purchase products through the Site we ask for information such as your name, e-mail address, postal address, and contact details. Vanilla Panther Lda then keeps a record of this information.

If you (a consumer and/or partner) place an order with us and elect for us to store your credit or debit card details, we will keep a record of those details. For more information about how credit and debit card details are stored and used by Vanilla Panther Lda, please see 'how we protect information' below.

We keep a record of any purchase/s you make on Vanilla Panther Lda websites. This means both the partners and we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with any of the partners' stores on our website.

If you contact Vanilla Panther Lda by telephone or via chat (via our customer service centre or otherwise) we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.

We'll also ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping on our Site. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.

How we use your personal data

All the information we collect via the Site, the App or through correspondence (including telephone calls, online chat and our social media pages) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

1. Passing on your orders to your our Distributor, Seller(s) so they can supply goods and services to you and for customer administration. Our Sellers and Distributors may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
2. Passing on your orders to subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
3. Planning and managing Vanilla Panther Lda business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
4. Technical administration of our websites.
5. Research.
6. Providing you with information about the services we offer.
7. Letting you know about offers and news from Vanilla Panther Lda.
8. Letting you know about offers, news and products from Us and our Sellers stores on our Site.
9. To verify details of your payment method or credit card account.
10. Passing on details of your order (but not payment details).

During your registration process you are given the opportunity to select some of the ways in which we may use your details. These are the circumstances in which we may share some of your data with others:

1. When we instruct agents, contractors or third party service providers to provide business operations support (including advertising and marketing advice and support), financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.
2. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
3. To outside research companies whom we may ask to contact you directly for your opinions on our service, and our Sellers' products and services (in which case we provide them with only the information they need to perform their function).
4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
5. To the users who created a wedding list on the Site if you have purchased a gift from such wedding list.
6. To the App provider to the extent required in order to supply the App service to you.
7. If a customer recommends you as part of our 'refer-a-friend' scheme, we shall notify them that you are already a shopper with us. We will not share any of your purchase or other details with that customer.

Managing your orders

We may monitor and review communications with you, solely for the purposes of ensuring that your orders are managed appropriately by our partners and our customer service team, and in accordance with the terms and conditions that we have in place with our Sellers, Distributors & Partners.

Data over the internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at on our Site and App, you're agreeing and authorising us to process data in this way.

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments.

We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.

Only employees, our Sellers and any third party service providers who need the information to perform a specific job are granted access to personally identifiable information.

Storing your credit and debit card details

If you have elected to store your credit or debit card details with notfrom.com, those details will appear automatically on the Payments page when you login and proceed to purchase a product with us. To ensure the security of your credit and debit card details we:

1. mask your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card and card type will be visible to you on the Payments page as we only store this information
2. require a CV2 / CVV (card security) number: we will ask you to enter your CV2 / CVV number even when using the stored card function.
3. store your card number at our secure payment provider and not on our own servers. The card providers issues us with a token representing your card. This process makes storing your card details more secure and allows us to more easily be PCI Compliant

If you would like to revise the credit and debit card details you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like those details erased from our records, you can do so by using the manage Cards facility in the account section of the Website / App.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us at [email protected] or phone us on +44 (0)20 3884 8060

To see all information, we have about you, and to correct any inaccuracies, please write to us at:
Vanilla Panther Lda
Rua das Orquídeas 72 anexo 2
Estoril
2765-123
Portugal

How to unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences in the account settings page on the website.

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Site.

Our Sellers' Distributors’ and Subcontractors’ privacy policies

Our Sellers are bound by the same legislation as us, and if they gather or keep your information, they must give you all relevant information about their policy, as well as giving you the opportunity to opt in or out of certain ways in which they might use that information.

However, we are not responsible and do not warrant or guarantee that the privacy policies, of any Seller, or any other companies that your personal information is passed to in accordance with this Privacy Policy, comply with data protection legislation. We are not responsible for any damages which you or others may suffer as a result of the loss of confidentiality of such information. When you place an order with any Seller on the Site, your personal details that you submit at registration must by necessity be forwarded along with the order, so you will need to verify their privacy policy directly with them if you wish.

Cookies & Internet Advertising

Visiting Not From's websites with your browser settings adjusted to accept cookies or using Not From devices, mobile apps, or other software tells us that you want to use Not From's products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice. See below for information on how to modify the settings in your device to notify you when you receive a new cookie and disable cookies altogether.

Cookies and How We Use Them

Cookies are unique identifiers that we transfer to your device to enable our systems to recognise your device and to provide enhanced features & interest-based advertisements on other Web sites, and storage of items in your shopping basket between visits. Any reference to "sites" of Not From includes our Not From websites, devices, mobile apps or other software.

We also use cookies for additional purposes, including:

• Identifying you when you sign-in to our site. This allows us to provide you with product recommendations, display personalised content, recognise you as a Prime member, and enable you to use 1-Click purchasing, among other customised features and services we provide.
• Delivering content, including advertisements, relevant to your interests on Not From sites and third-party sites. Our interest-based ads are subject to your preferences as described in the next section.
• Keeping track of your specified preferences. This allows us to honour your likes and dislikes, such as whether or not you would like to see interest-based ads. You may generally exercise your preferences through Your Account.
• Keeping track of items stored in your shopping basket.
• Conducting research and diagnostics to improve Not From's content, products and services.
• Preventing fraudulent activity.
• Improving security.

Cookies allow you to take advantage of some of Not From's essential features. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any Not From products and services that require you to Sign in.

Cookies and Browser Settings

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

Internet Advertising

On Not From-owned and operated sites and unaffiliated sites, Not From displays interest-based advertising using information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalised or targeted ads, are displayed to you based on information from activities such as purchasing on our sites, use of devices, apps or software, visiting sites that contain Not From content or ads, interacting with Not From tools or using our payment services, like Checkout by Not From. Click here for more information about the types of information that we gather.

Like other online ad networks, we use cookies, web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, "cookies"). Cookies enable us to learn about what ads you see, what ads you click, and other actions you take on our sites and other sites. This allows us to provide you with more useful and relevant ads. For example, if we know what ads you are shown we can be careful not to show you the same ones repeatedly.

We do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.

We do not provide any personal information to advertisers or to third party sites that display our interest-based ads. However, advertisers and other third-parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalised ad or content are part of the group that the ad or content is directed towards (for example, users in a particular geographical area or users who bought or browsed for classical music). Also, some third-parties may provide us information about you (such as demographic information or sites where you have been shown ads) from offline and online sources that we may use to provide you more relevant and useful advertising.

Third party advertisers or advertising companies working on their behalf sometimes use technology to serve the advertisements that appear on our sites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies to measure the effectiveness of their advertisements and to personalise advertising content. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Notice or this Cookies & Internet Advertising page. Please contact them directly for more information about their privacy practices.

To enable your browser to accept cookies so you can buy items, save items, and receive customized recommendations, see the links below:

• Google Chrome
• Internet Explorer
• Safari
• Mozilla/Firefox